This Privacy Policy explains how JBE Hi-Tech Electronics ("we", "our", or "us") collects, uses, discloses and protects your personal information when you visit our website, purchase our products, or contact us for services.
We are based in Australia and aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), to the extent that they apply to our business.
This policy applies to visitors to our website at https://jbehitech.com.au, customers who purchase JBE dimmers and related products, and people who contact us about electronics or computer repair services.
Please read this policy carefully. By using our website or providing your personal information to us, you agree to the handling of your information as described here.
We are based in Australia and aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), to the extent that they apply to our business.
This policy applies to visitors to our website at https://jbehitech.com.au, customers who purchase JBE dimmers and related products, and people who contact us about electronics or computer repair services.
Please read this policy carefully. By using our website or providing your personal information to us, you agree to the handling of your information as described here.
The types of personal information we collect depend on how you interact with us. They may include:
Contact details
Order and service information
Communication details
Website and technical information
We usually collect information directly from you, but we may also receive limited information from third-party service providers (such as payment platforms or freight companies) where this is needed to complete your order or provide our services.
Contact details
- Name
- Business name and role or job title (if applicable)
- Email address
- Phone number
Order and service information
- Delivery or billing details (such as suburb, state and postcode)
- Details about the products or services you are interested in or have purchased
- Information you provide when describing a fault or requesting technical support
Communication details
- Messages sent via our contact forms or email
- Notes we make when you contact us by phone
Website and technical information
- IP address and general location information based on your IP
- Device and browser type
- Pages you visit and actions you take on our website
We usually collect information directly from you, but we may also receive limited information from third-party service providers (such as payment platforms or freight companies) where this is needed to complete your order or provide our services.
We use the personal information we collect for the following purposes:
We only use your personal information where we have a valid reason to do so, and we do not use it in a way that is incompatible with the purposes described above.
- Responding to enquiries: To answer your questions about our products and services, provide quotes and offer technical guidance.
- Providing services and fulfilling orders: To process and deliver orders, arrange repairs, and keep you updated about the status of your job or purchase.
- Customer support: To diagnose issues, provide troubleshooting help and follow up to ensure problems are resolved.
- Improving our website and services: To understand how people use our site, fix issues, and plan improvements to our products and support.
- Administration and record keeping: To manage our business operations, including invoicing, accounting and internal reporting.
- Legal and compliance purposes: To comply with our legal obligations and to help prevent fraud, misuse or security issues.
We only use your personal information where we have a valid reason to do so, and we do not use it in a way that is incompatible with the purposes described above.
Our website may use cookies and similar tracking technologies to help it function properly and to understand how visitors use it.
Cookies are small text files stored on your device when you browse a website. They can remember your preferences, help pages load faster and provide basic usage statistics so we can see which content is most helpful.
You can usually control cookies through your browser settings, including blocking them or receiving alerts when cookies are being used. If you choose to disable cookies, some parts of our website may not work as smoothly, but you will still be able to access core information about our products and services.
Cookies are small text files stored on your device when you browse a website. They can remember your preferences, help pages load faster and provide basic usage statistics so we can see which content is most helpful.
You can usually control cookies through your browser settings, including blocking them or receiving alerts when cookies are being used. If you choose to disable cookies, some parts of our website may not work as smoothly, but you will still be able to access core information about our products and services.
We treat your personal information carefully and only share it when necessary. We may share information with:
We do not sell your personal information to anyone.
Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in a way that is consistent with this Privacy Policy.
- Service providers and partners: Trusted third parties who help us operate our business, such as website hosting, payment processors, freight and delivery companies, and IT or technical support providers.
- Professional advisers: Accountants, insurers, lawyers or similar advisers where this is needed for our business operations.
- Authorities or other parties: Where we are required or authorised by law to do so, or where we reasonably believe it is necessary to protect our rights, safety, property, or the rights, safety and property of others.
We do not sell your personal information to anyone.
Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in a way that is consistent with this Privacy Policy.
We store personal information in electronic form and, where needed, in paper records. We take reasonable steps to protect this information from misuse, interference, loss and from unauthorised access, modification or disclosure.
Measures we may use include access controls, password protection, security software and limiting access to personal information to people who need it to perform their work for us.
We keep personal information only for as long as it is reasonably necessary for the purposes described in this policy or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.
Measures we may use include access controls, password protection, security software and limiting access to personal information to people who need it to perform their work for us.
We keep personal information only for as long as it is reasonably necessary for the purposes described in this policy or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.
You have the right to request access to the personal information we hold about you and to ask us to correct it if you believe it is inaccurate, incomplete or out of date.
If you have any questions or concerns about how we handle your personal information, or if you wish to make a privacy complaint, please contact us and provide as much detail as you can so we can look into the issue.
You can contact us by email at info@jbehitech.com.au or by using the enquiry form on our Contact page.
We will acknowledge your enquiry or complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may be able to raise your concerns with the Office of the Australian Information Commissioner (OAIC).
If you have any questions or concerns about how we handle your personal information, or if you wish to make a privacy complaint, please contact us and provide as much detail as you can so we can look into the issue.
You can contact us by email at info@jbehitech.com.au or by using the enquiry form on our Contact page.
We will acknowledge your enquiry or complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may be able to raise your concerns with the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons.
When we make significant changes, we will update the date below and, where appropriate, provide a notice on our website.
Last updated: 15 March 2026
When we make significant changes, we will update the date below and, where appropriate, provide a notice on our website.
Last updated: 15 March 2026